November 29, 2008
Dear Mr. Leonard:
I would like to commend the Gemini Blagg Tire and Service of Grapevine organization, specifically Rusty McCabe, for going above and beyond the call of duty on Friday, November 28, 2008, the day after Thanksgiving. Your ability to continue and preserve the service philosophy that Gary and Wanda Blagg so thoughtfully embedded in their business practices and employees for so many years is still demonstrated today and in what occurred on last Friday.
My family and I were returning from our Thanksgiving family get together on Friday when our engine started to malfunction just 30 miles outside of Mt. Pleasant, Texas. We called for a tow and they picked us up in less than 45 minutes in the pouring rain – which was unbelievable. But it's what happened next that was truly amazing!
The second call we made was to Rusty at Blagg Tire and Service in Grapevine. We explained the situation, and without hesitation Rusty said, “Let me see what I can do to help and I will call you right back.” In less than 30 minutes, Rusty called us with the name, address and directions to Billy Craig's Auto Repair in Mt. Pleasant. As if that wasn't enough, he had already contacted Mr. Craig to provide him with the background on the vehicle. Then, Rusty concluded our conversation with these comforting words, “Mr. Craig is expecting you.”
We arrived at Billy Craig's Auto Repair where we were greeted personally by Mr. Craig, and sure enough he had a repair bay ready and waiting. Because Rusty had contacted Mr. Craig in advance, he and his mechanic knew just what to do. In less than two hours they made a complex repair to the interior of the engine and we were back on the road home to Grapevine!
Turns out that Mr. Billy Craig and his family have been in business since 1963! It is incredible that in this “global” world we still have the comfort of small town service and family values to pull us through in the tough times. None of this would have been possible had it not been for the efforts of Rusty McCabe and Billy Craig and the family-based organizations that empowered them to GO THE EXTRA MILE on behalf of customers in their biggest times of need.
It is with great pride and loyalty that we have done business with Blagg Tire and Service since we made Grapevine our home in 1987.
We thank you for your continued service to our community.
Warmest regards and happy holidays,
The Todora Family
P.S. During this time of Thanks and Giving, we humbly remember the reason for the season.
I am writing you regarding an individual who is a strong representative of your company. This young man went above and beyond his responsibility to satisfy a customer, and in today's age it is very rare to find such individuals. Your "Mission Statement" is "Earn customers trust by installing the highest quality product and providing a professional auto service experience" as far as I am concerned, Scott South dotted every "I" and crossed every "T" in your Mission Statement. This young man has such high standards, he should be touted for his self starting and motivated drive. People are normally quick to complain and slow to compliment individuals, but in my opinion, this highly motivated employee needs to be recognized. I truly commend you on your employee, Scott South.
Very truly yours,
San Juan Becera
Dustin, I wanted to take a moment to thank you for fixing my trailer tire on Wednesday. It had been a very stressful day and I greatly appreciate the kindness you extended to us. It was truly a blessing! Sometimes in the business world it is all business, but you were so very kind and thoughtful. Thank you and God bless!
Reba Ginswinger
February 2010
Dear Mr. Leonard
I wanted you to know that Curtis along with other technicians went above and beyond the call of duty last Tuesday. They stayed 1/2 hour after closing time to finish the state inspection on my Buick LeSabre. They also saved me a lot of money by repairing the relay circuit for my windshield wipers instead of just replacing the part and had the "know how" to repair the part. I have been a customer of Blagg Goodyear for 20 years. I have always received excellent customer service care and frequently it exceeded my expectations such as this past Tuesday. Thank you for employing such dedicated, knowledgeable and caring associates like Curtis and all the others who service my vehicles that I don't see.
Fran Scherich
March 2010
Dear Mr. Leonard
I wanted to send you a note to express my appreciation for the kindness and compassion shown to me the other day. I'm the one who brought in the Camry and Terrence was the one who helped me. He was great, very friendly. After the problem was discovered, Terrence told me there would be no charge. Being from out of town, I was completely taken aback. Your establishment is one of integrity and high character. Thank you so much and blessings to all of you.
Sincerely,
Leslie Speck (Amarillo, Texas)
May 2010
Hi Scott,
Just wanted to say I appreciate your email follow-up system on the work I recently had done on my Yukon. Over the past few years I have had the privilege of Blagg working on four of my cars and I could not be more pleased.
Please let me give special recognition to Curtis, Rusty and Dustin for their courtesy and professionalism. I appreciate them and Blagg very much!
Thank you, Scott.
Kind regards,
Tom Kinser
July 2010
Mr. Scott South
Blagg Tire & Service
604 S. Main Street
Grapevine, Texas 76051
Dear Scott:
I have been bringing my vehicles to Blagg for over 20 years. Why do I continue to bring my vehicles to your shop? The quality of service and the great employees are what keep bringing me back. There is one other important quality at Blagg that will keep me as a customer. That quality is integrity.
I am one of those people who has never changed his own oil. I couldn't find the carburetor in my car if my life depended upon it. I know nothing about car engines. People like me need to find someone who does know cars. There are many shops in the Metroplex that have great mechanics. I needed a shop with great mechanics and people I can trust. I have found that at Blagg. Whether I bring my cars in or if my wife brings them in, I know we will always be treated fairly.
I wanted to share my most recent experience with you. Last week, I brought our Volvo to your shop. I had just bought it used and had brought it to your shop for a pre-purchase inspection prior to purchasing it. The day after I bought it, the AC went out. I brought it to the shop and decided in addition to having the AC fixed, I'd have the couple of minor items repaired that had been found during the pre-purchase inspection.
Curtis called me Friday to tell me he had found the problem with the AC and that the part would be there later that day. He called again about closing time and asked if they could keep the car over night and assured me the car would be ready early Saturday morning. After he called, I realized I wanted the headlight adjustment checked so I called first thing Saturday morning to have that done. When I asked for Curtis, I was told it was his day off.
I picked up the car Saturday morning, paid the bill and was glad to have everything working. About noon, I received a call from Curtis. I was surprised he was calling on his day off, but even more surprised with what he told me. He said he had called in to make sure they had removed the two additional charges for the steering stops that weren't used. He found out they had not been removed and called me to let me that when he returned to work on Monday, he would make the adjustment. On Monday I received another call from Curtis letting me know that I would be receiving a credit for $80.
As I said, I know nothing about cars and willingly accepted the charges on the first invoice. The fact that Curtis followed up on his day off and that he ensured these charges that I would never have known were in error were removed is a testimony to his personal work ethic and integrity.
Curtis has been with Blagg for as long as I can remember. To have long term employees is a strong indication that Blagg treats its employees well. I believe that businesses that treat their employees well also treat their customers well.
Please let Curtis know how much I appreciate his extra efforts and his integrity.
I will continue to bring my vehicles to Blagg and since I can't teach my sons how to fix cars, I'll teach them how to find a shop that treats its customers fairly and with integrity.
Regards,
Ed Adams
August 2010
To the staff of Blagg Tire and Service:
I just want to say thank you for all the work you did on my 96 Lexus ES300. You have just earned yourself another loyal customer. Firestone told me it would be $1,800.00 to fix and you guys did it with just under $250.00. I'm so happy to finally find a place I can take my vehicle and know that it will be well taken care of. Anytime anyone asks me where to get their car worked on in the future I know where to send them. One of the hardest things to find is a good trust worthy mechanic, thank God I found you.
Your friend,
Dustin Litteral
Auugust 2010
Today, Monday Aug. 9th I brought the BMW to your Grapevine store because the radiator light came on. I was planning on going to Missouri today but when the light came on I thought I better get it checked out. So when I arrived at the store Rusty asked if I could leave the car and come back later because Curtis said they were behind quite a bit - and I explained I had noone to pick me up so I would just wait. I was not there longer than 30 minutes and they had checked out the car/radiator and said all is well and there appears to be no problems. Curtis did not charge me for the "exam" of the radiator and sent me on my way. The Grapevine store is always so friendly and customer service is over the top! I want to say thank you to the store and how much I appreciate the honesty and great service they always provide!
Sincerely,
Marilynn Anderson
